Terms & Conditions

a) General


Please read the following carefully as it contains the terms and conditions that you agree to be bound by if you wish to use the VADM Botanics Ltd website or purchase from VADM Botanics Ltd. The terms and conditions apply to your use of the VADM Botanics Ltd website, online shop and ordering services. These conditions and the terms of use apply between you (where ‘you’ refers to the person using the website or whose order is accepted by VADM Botanics Ltd) and VADM Botanics Ltd (where ‘VADM Botanics Ltd, ‘we’ and ‘us’ refers to VADM Botanics Limited)


VADM Botanics Limited.’s registered office is C/o 1 Fairbourne Road, London, SW4 8DG United Kingdom.


Registered in England & Wales Company Registered No. 9999981


VAT Registered No.233590219


Please address any complaints, queries or correspondence regarding these terms and conditions to this registered address or contact us by email using the form provided.


b) Our website


Access to our website is permitted and we reserve the right to withdraw or amend the services we provide on our website at any time. We will not be liable, if for any reason our website or the material provided by it becomes unavailable. You as the customer take responsibility for the necessary requirements to have access to our website and users must be aware of these terms when using our website via your internet service.


c) Intellectual property rights


We own the intellectual property rights for our website and the information published throughout. All of the material on our website and packaging, including the text, editorial, illustrations, designs, logos, blog posts and any images throughout are protected by copyright laws.


2. Buying


You may purchase products manufactured by VADM Botanics Ltd directly from our website, by post, or email. Our delivery service extends to England, Wales, Scotland, Northern Ireland, the Isle of Man, Channel Islands, Norway, the EU, China, Hong Kong and Australasia and excludes all countries outside of those mentioned.  You may purchase these products produced by VADM Botanics Ltd for personal use only unless otherwise agreed. We reserve the right to refuse any order on any grounds. All orders are dispatched on receipt of payment, unless otherwise arranged.


3. Selling


If you are a retailer, you may sell VADM Botanics Ltd’s products to a third party in accordance with these stated terms and conditions, adhering to VADM Botanics Ltd’s pricing recommendations and VADM Botanics Ltd’s copyright regulations. Retailers may not sell any VADM Botanics Ltd’s product to another retailer for re-sale or act as a distributor without permission from VADM Botanics Ltd.  (in which circumstance VADM Botanics Ltd will provide written terms and conditions applicable to such an agreement).


VADM Botanics Ltd’s reserves the right to remove any retailer from its customer base if it is decided that within all reasonable doubt that VADM Botanics Ltd’s products are being sold in a manner deemed inappropriate or offensive or which may be causing a “conflict of interest” between customers or retailers.  All decisions are made at the discretion of VADM Botanics Ltd.


4. Product Prices


Full details of all the products available along with their prices are set out on the VADM Botanics Ltd‘s website. All of our prices are shown in Pound Sterling and exclude delivery charges and VAT charged at the standard rate of 20%. The prices exclude postage and packing charges where they are applicable.


We reserve the right to change our prices at any time.


5. Product Details

VADM Botanics Ltd takes all reasonable care to ensure that all details, descriptions and prices of products are correct at the time when the relevant information is placed on the website, online shop or in any printed material.  Some VADM Botanics Ltd products may not be available and VADM Botanics Ltd reserves the right to remove or add items to and from the website at any time. Although every effort is made to keep our information as up to date as possible, the information appearing at a particular time may not always reflect the exact position at the moment you place an order.


Whilst every effort is made to accurately describe VADM Botanics Ltd products, there may be slight variation in product colour, packaging design or specification at any time. We endeavour to make sure pricing is correct at time of printing, but reserve the right to change prices due to error or supplier changes.


Reference to any product or service by VADM Botanics Ltd does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available in all countries. The information provided by VADM Botanics Ltd has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.


6. Product ordering


Orders may be placed online on our website www.vadm.co.uk or via email: info@vadm.co.uk. VADM Botanics Ltd accepts payments by credit or debit cards as well as bank transfers where applicable. We regret that we no longer accept payments by cheque due to excessive processing bank charges. All card payments are made securely through our PayPal where all payments are dealt with through a secure server.


All VADM Botanics Ltd products remain the property of VADM Botanics Ltd until payment has been received in full.


If your credit or debit card does not give an authorisation and is declined, your order will also be declined and not be processed any further. VADM Botanics Ltd will confirm your product order by email once payment has been received. VADM Botanics Ltd will email you again to confirm that the products you have ordered are being shipped to you. Once placed, your order becomes a contract of sale for the products you have ordered and is concluded between you and VADM Botanics Ltd only upon those products being shipped to you.


VADM Botanics Ltd may refuse or be unable to process your order if the product you ordered is discontinued or no longer available; your credit card does not give authorisation for the payment of the purchase price or if you do not meet any of the criteria required to allow an order to be made.


6. Changing or cancelling an order


If you wish to change an order simply contact VADM Botanics Ltd by email: info@vadm.co.uk including your order number and the date the order was placed. You may cancel an order within 24 hours of placing your order in accordance with your consumer rights under The Consumer Contracts Regulations 2013.  We may not be able to stop your order being shipped out to you after this period; however your right to cancel an order and return the products remains unaffected.  The costs of delivery and returns incurred will be the customer’s responsibility.


7. Returns


Under The Customer Contracts Regulations 2013, we are unable to exchange return items for reasons of hygiene and safety. In the case of a contract for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons no refund is applicable.


If you wish to return an order because you no longer wish to receive the goods, the return costs will be the customer’s responsibility. If you would like to return a product or an order to us, please do so within 48 days of receipt of the goods, however, a full refund will not be provided on receipt of the return. Please send the returns to us at: VADM Botanics Ltd, C/o Flat 3, 1 Fairbourne Road, London SW4 8DG.  We recommend you obtain proof of posting to ensure both traceability and insurance. You should also obtain a receipt for the parcel when you send it.


8. Refunds


VADM Botanics Ltd will be happy to refund the cost of your order provided it has not yet been discharged for posting.  It is vitally important that you let us know within 24hrs if you changed your mind or ordered by mistake refund you the difference; if it has a higher price, we will require you to settle the difference. VADM Botanics Ltd also reserves the right to recommend a method or repayment to save costs.


9. Delivery Damage


In the event a VADM Botanics Ltd order is received in a damaged condition due to transit, the consignment should be refused at point of delivery so that the goods can be returned to VADM Botanics Ltd.  If goods are only seen to be damaged once the package has been opened – please contact us immediately and we will arrange re-delivery of a new order. A re-delivery can take place once VADM Botanics Ltd receives evidence of the damage, for example a photograph, and will only be replaced once.


10. Delivery Times


UK Orders placed with VADM Botanics Ltd are processed to reach you as quickly as possible, usually within 1-3 days.  Most orders are dispatched between 48 hours of receipt (except over the weekends, bank holidays and other holidays where orders will be processed on the next working day). If your order has not arrived within 7 days, please contact us.


EU If you live outside of the UK, please allow 3-7 days for delivery. If your order has not arrived within 7 days, please contact us.


VADM Botanics Ltd orders are dispatched using Royal Mail, UK. They may require a signature on delivery. We will inform you of estimated delivery dates and of any delays that may be incurred.  We accept no responsibility for loss resulting from Royal Mail delivery delays or national working or postal strikes.


11. Customs and Export


If you live outside of the UK it is your responsibility to check and assess if there are any extra charges, taxes or import duties liable on delivery.  VADM Botanics Ltd will not be liable for any of these extra charges or charges in the event that a shipment is stopped, held or disposed of. VADM Botanics Ltd has no control over these charges, please contact your local customs office for more information before placing your order.


12. Suitable for purpose


We do not accept responsibility for the misuse of VADM Botanics Ltd products. It is the responsibility of the customer to use VADM Botanics Ltd products with discretion. .  VADM Botanics Ltd does not accept responsibility for misuse of products where the goods are used in any way that contravenes recommendations. We do not accept responsibility for damage or defect of VADM Botanics Ltd goods arising from incorrect handling, storage or use by the customer.  We accept no liability for loss or consequential damage arising from the goods supplied.  All VADM Botanics Ltd products have passed through rigorous manufacturing and quality control procedures before dispatch to the customer. VADM Botanics Ltd cannot be held responsible for deterioration of the products due to the customer’s incorrect storage conditions (i.e., exposure to direct sunlight etc.). The customer should ensure that VADM Botanics Ltd products are kept in hygienic conditions, to minimise the risk of deterioration in the product resulting from external contamination.


13. Disclaimer


Information provided by VADM Botanics Ltd to our customers is for information purposes only and is not intended to diagnose, prescribe or replace professional advice.  If the customer has a medical complaint, it is the customer’s responsibility to seek advice about contraindications from using any of the goods supplied by VADM Botanics Ltd.


All representations relating to purpose of use are excluded to the full extent permitted by law and VADM Botanics Ltd accepts no liability. None of the information we provide is intended to treat any ailment and any product used to such a purpose is used with the responsibility and at the discretion of the consumer. It is the customer’s responsibility to obtain advice about contraindications from a professional. We disclaim all liability and responsibility arising from any reliance of information or products purchased from this website. While all effort is made to ensure that information provided is correct, the website may contain errors for which we accept no liability. We accept no liability for loss or damage caused by the misuse or misrepresentation of information supplied. All representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability.


14. Trademarks


All VADM Botanics Ltd branding, product names and service names used on the VADM Botanics Ltd website are the trademarks, registered trade mark of VADM Botanics Ltd unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such registered trademarks, trade names or service marks without the prior written permission of VADM Botanics Ltd – the owner of such registered trademarks, trade names or service marks.


15. Copyright


VADM Botanics Ltd. All Rights Reserved. Reproduction is prohibited other than in accordance with the following copyright notice and limited reproduction permissions.  The contents of the VADM Botanics Ltd pages are the copyright of © VADM Botanics Ltd Limited and remain the sole property of VADM Botanics Ltd.


a) As a potential purchaser you may not copy or print copies of our web pages without written permission from VADM Botanics Ltd. You may pass on information to another individual or a third party for their personal information only, but only if you acknowledge the web pages of VADM Botanics Ltd as the source of the material. You must also include such acknowledgement along with the URL from the VADM Botanics Ltd website (http://www.vadm.co.uk) in the copy of the material; and you inform the third party that these conditions apply to him or her and that he/she must comply with them. This licence to recopy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of a page from the website of VADM Botanics Ltd or any printed material may be distributed or copied for any commercial purpose.


b) VADM Botanics Ltd is able to provide promotional literature and product information where possible so please contact VADM Botanics Ltd for relevant information. You may not reproduce or copy any images from the VADM Botanics Ltd website without permission.


c) No part of the website of VADM Botanics Ltd may be reproduced on or transmitted to or stored in any other website or any other form of electronic retrieval system. VADM Botanics Ltd is, unless otherwise stated, the owner of all copyright and database rights on the website and its contents.


d) VADM Botanics Ltd may not be used for the purpose of marketing or in advertising (print or internet) of any sort without written permission from VADM Botanics Ltd.


e) You may not publish, distribute, extract, re-utilise, or reproduce any part of the VADM Botanics Ltd name, logo, images, branding or website in any material form other than in accordance with the uses set out in our terms and conditions – or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable – or any equivalent legislation as may apply in your country.


16. Reservations


VADM Botanics Ltd reserves the right to:


Modify or withdraw, temporarily or permanently, VADM Botanics Ltd online shop with or without notice to you. VADM Botanics Ltd shall not be liable to you or any third party for any such modification or withdrawal; and/or change in the terms and conditions from time to time.   Your continued use of VADM Botanics Ltd products or website following such changes shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If VADM Botanics Ltd should change these conditions, your order will be subject to the terms and conditions at the date and time of you placing your order.


Up to date copies of the relevant terms and conditions are available by email info@vadm.co.uk


If any part of the conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the conditions and the remaining provisions of the conditions shall remain in full force and effect.


These terms and conditions are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English Courts.


17. Data protection, Privacy & GDPR


VADM Botanics limited processes all personal information in accordance with the Data Protection Act 1998 and GDPR. This privacy policy sets out how we use and protect any information that you supply when you use the website at vadm.co.uk.


We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


This website has a secure certificate (SSL) using 2048bit encryption which means that data entered to and displayed from the website and your device is secured.


No payment method data, e.g. card numbers is stored by the website – a separate payment provider with all relevant security and GDPR credentials carries out all such transactions.


All processes attributable to this website, where your data is input, stored or used, should be specific and require your affirmative action to proceed.


If you believe that consent has not been given for an activity that utilises your personal data, please contact us immediately stating your concerns.


We aim to resolve any ‘individuals rights’ issues within the statutory time period (30 days), however, this is typically much quicker – on average 2 working days.


As part of our digital marketing strategy including search engine performance, our website uses Google Analytics. This may use IP address information; however, this is not stored in conjunction with personal data.


By completing an order or subscribing to our website, you are consenting to your date being stored and processed for the provision of goods and services and administration associated with the sale of goods or services. Unless instructed otherwise, your title name and email address being included on our mailing list unless you have opted out at the time of ordering/subscribing by email to info@vadm.co.uk.


We aim to store legitimate, relevant and accurate information about our visitors/members The GDPR provides the following rights for individuals:


a) The right to be informed

b) The right of access

c) The right to rectification

d) The right to erasure

f) The right to restrict processing

e) The right to data portability

g) The right to object

h) Rights in relation to automated decision making and profiling


Please contact us to exercise your rights in any of the above areas.

In accordance with EU regulations – GDPR (General Data Protection Regulation) we shall resolve your request within 30 days and at no cost.


We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.


If you believe that any information or requested information on this website contravenes GDPR please contact us immediately so that we have the opportunity to correct any issues.